“No one will escape the digital transformation: no profession, no hierarchical level, no sector of activity, warns Pascal Moulette, teacher-researcher in management sciences at Lyon-II University. It’s urgent. Companies must anticipate and ensure the digital inclusion of their employees. » Because in the all-digital era, “some employees find themselves in difficulty when faced with, for example, dematerialized payslips or electronic votes for professional elections, the same when they have to put their leave on an online platform…”, explains Hervé Fernandez, director of the National Agency for the Fight against Illiteracy and Illiteracy.
Same observation for Isabelle Cadin, training and development manager at Disneyland Paris: “Some employees have difficulty declaring a work stoppage on our platform or even consulting their schedule. » With the key, for these employees who feel marginalized, suffering and ill-being. “In a quality of life at work (QVT) approach, it is a question of offering employees quality and comfortable work, because mastering digital technology reduces the fear of making mistakes and the stress that goes with it, but also to increase autonomy,” continues Hervé Fernandez.
For Ilhem Alleaume, development and training director at L’Oréal, “It’s a question of dignity”. The challenge for companies therefore goes beyond productivity alone. As digital transformations accelerate, a growing proportion of employees are at risk of dropping out.
“The digital divide tends to grow, because the requirements of companies increase in this area, explains Pascal Moulette. Historically, this was not an expected skill. Now yes “. At Carrefour, for example, more than 100,000 employees are using new tools to manage drive-thru orders, update prices on electronic labels on the shelves or even manage in-store inventory.
“It takes a lot of awareness raising upstream to get everyone on board”, notes Christopher Sullivan, managing director of ICDL, an organization specializing in the certification of digital skills. Not so simple, because illectronism remains taboo, even if“it is less tinged with shame than illiteracy”, recognizes Hervé Fernandez. However, the fear of judgment from superiors or colleagues or even the fear of not being able to learn remains.
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